Terms of service


Terms of Service

Last Updated: January 21, 2025

Overview

This website is operated by Urban Essence. Throughout the site, the terms “we”, “us” and “our” refer to Urban Essence (Derma-Under).

We offer this website, including all tools, information, and services (the “Service”), to you, the user, conditioned upon your acceptance of the following Terms of Service (“Terms”), including all referenced policies.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms. These Terms apply to all users, including browsers, customers, and content contributors.

If you do not agree to these Terms, you may not access the website or use our Services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products.

1. Online Store Terms (Hong Kong Age of Majority)

By using this site, you confirm that:

  • You are at least 18 years old (or the age of majority under Hong Kong law), or

  • You have given consent for minors under your care to use this site

You agree not to use our products or services for any illegal or unauthorized purposes.

Violation of these Terms may result in immediate termination of your access.

2. General Conditions

  • We reserve the right to refuse service to anyone at any time

  • Non-financial data may be transferred unencrypted

  • Payment information is always encrypted during transmission

  • You may not reproduce, copy, or exploit any part of the Service without permission

3. Accuracy of Information

We do not guarantee that all information on this site is accurate, complete, or up to date. Content is provided for general information only.

4. Modifications to Service and Pricing

  • Prices and availability may change without notice

  • We may modify or discontinue the Service at any time

5. Products or Services

  • Some products are available exclusively online and may be limited in quantity

  • All purchases are subject to our Return & Refund Policy

  • We strive for accurate product descriptions, but cannot guarantee exact display on all devices

  • We reserve the right to limit or refuse orders by region or jurisdiction

6. Billing and Account Information

We may refuse or cancel orders that appear fraudulent or violate these Terms.

You agree to provide accurate and up-to-date billing and shipping information.

7. Optional Tools

Third-party tools provided through the site are offered “as is” and used at your own risk. We are not liable for their performance.

8. Third-Party Links

We are not responsible for third-party websites or content linked from our site. Please review their policies before engaging with them.

9. User Comments and Submissions

Any feedback, suggestions, or submissions you provide may be used by us without restriction or compensation.

You agree not to submit unlawful, abusive, or infringing content.

10. Personal Information

Your personal data is handled in accordance with our Privacy Policy.

11. Errors and Inaccuracies

We reserve the right to correct errors or update information at any time, including after an order has been placed.

12. Prohibited Uses

You may not use the site to:

  • Violate any laws or regulations

  • Infringe intellectual property rights

  • Harass, abuse, or discriminate

  • Upload malware or conduct phishing

  • Interfere with site security

Violation may result in termination and potential legal action.

13. Disclaimer of Warranties; Limitation of Liability

All products and services are provided “as is” and “as available”.

To the fullest extent permitted by law, we are not liable for any damages, including loss of profits, data, or business interruption.

14. Indemnification

You agree to indemnify and hold harmless Urban Essence and its affiliates from any claims arising from your breach of these Terms or violation of any law.

15. Severability

If any provision of these Terms is deemed unlawful, the remaining provisions remain in effect.

16. Termination

We may terminate or suspend your access if you violate these Terms.

Any outstanding obligations remain enforceable after termination.

17. Entire Agreement

These Terms, along with our policies, constitute the full agreement between you and Urban Essence.

18. Governing Law (Hong Kong)

These Terms are governed by the laws of Hong Kong SAR.

Any disputes shall be handled by the courts of Hong Kong.

19. Changes to Terms

We may update these Terms at any time. Continued use of the website after changes means you accept the updated Terms.

20. Contact Information

For questions about these Terms:

📧 support@derma-under.com

Urban Essence
RM 511, 5/F, Ming Sang Industrial Building
19–21 Hing Yip Street, Kwun Tong
Hong Kong